Terms & Conditions

Last Updated: 29 July 2026

Welcome to Kicks Aura. These Terms & Conditions (“Terms”) govern your access to and use of the Kicks Aura website, including the purchase of products and use of services offered through the website.

By accessing the website, creating an account, or placing an order with Kicks Aura, you acknowledge that you have read, understood, and agreed to these Terms.

1. GENERAL

Kicks Aura is an online retail platform operating in India and offering fashion and lifestyle products, including footwear, watches, perfumes, sunglasses, belts, wallets, apparel, accessories and other products that may be listed from time to time.

Kicks Aura reserves the right to modify or update its website, products, prices, promotions, policies and these Terms, subject to applicable law.

2. PRODUCT INFORMATION & THIRD-PARTY BRANDS

Kicks Aura aims to provide clear and accurate information regarding products offered on the website.

Certain products offered on the website may be independent, inspired-style or similar products and may reference third-party brands.

Unless a product is expressly identified by Kicks Aura as an authentic product from a particular brand, customers should not assume that the product is manufactured, authorised, endorsed, sponsored or officially distributed by that brand.

Third-party trademarks, logos, product names and brand names are the property of their respective owners. Their appearance on the website does not indicate an affiliation, partnership, sponsorship or endorsement of Kicks Aura.

Nothing in these Terms permits the sale, marketing or distribution of products in violation of applicable trademark, intellectual-property, consumer-protection or other laws.

3. PRODUCT IMAGES & DESCRIPTIONS

Kicks Aura makes reasonable efforts to ensure that product photographs, descriptions, colours, specifications and other information accurately represent the products offered.

However, the appearance and colour of products may vary slightly due to photography, lighting and differences between screens or devices.

Customers should carefully review product descriptions, photographs, specifications, size information and other available details before placing an order.

If there is a material difference between the product received and the product represented on the website, customers may contact Kicks Aura in accordance with the applicable Return, Exchange & Refund Policy and applicable law.

4. SIZING

Product sizing may vary depending on the product, manufacturer or design.

Customers should review the applicable size chart or sizing information before ordering footwear or apparel.

Where permitted under our Return & Exchange Policy, size exchanges may be requested subject to product condition, availability and applicable conditions.

5. PRICING

All prices displayed on the website are in Indian Rupees (₹) unless stated otherwise.

Prices, discounts and promotional offers may change from time to time.

The final amount payable, including applicable product charges, discounts, delivery charges, taxes or other charges, where applicable, will be displayed during checkout.

In the event of an obvious technical or pricing error, Kicks Aura may cancel the affected order and issue an applicable refund.

6. ORDERS

Placing an order constitutes an offer by the customer to purchase the selected product(s).

Customers may receive confirmation through SMS, WhatsApp, email, the website or another available communication method.

Kicks Aura may refuse or cancel an order where reasonably necessary, including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Invalid or incomplete delivery information
• Payment failure
• Misuse of promotional offers
• Circumstances where fulfilling the order would violate applicable law

If a prepaid order is cancelled by Kicks Aura after successful payment, the applicable amount will be refunded in accordance with our Refund Policy.

7. PAYMENT

Kicks Aura may offer online/prepaid payments and Cash on Delivery (COD), subject to availability.

Payments may be processed through third-party payment service providers.

Customers should never disclose sensitive payment credentials such as UPI PINs, card PINs or OTPs to anyone claiming to represent Kicks Aura.

8. CASH ON DELIVERY

COD availability may depend on delivery location, order value, previous order history and operational or fraud-prevention considerations.

Where Kicks Aura requires an advance payment to confirm a COD order, the applicable amount and conditions will be clearly communicated before confirmation.

Kicks Aura may restrict COD access for customers associated with repeated fraudulent orders, unjustified refusals of shipments or misuse of the COD facility, subject to applicable law.

9. DISCOUNTS & PROMOTIONS

Kicks Aura may periodically provide prepaid-order discounts, coupon codes, referral benefits, sale prices and other promotional offers.

Promotions may have separate eligibility requirements, validity periods and conditions.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash or combined with other promotions.

Kicks Aura reserves the right to withdraw promotional benefits obtained through fraud or misuse.

10. SHIPPING & DELIVERY

Kicks Aura currently delivers within India to serviceable PIN codes.

Any delivery timeframe displayed or communicated is an estimated timeframe and may vary depending on location, courier operations, public holidays, weather, operational disruptions and circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Kicks Aura will make reasonable efforts to assist customers with delayed, lost or damaged shipments in coordination with its logistics partners.

Additional conditions are provided in our Shipping & Delivery Policy.

11. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges and refunds are governed by the Kicks Aura Return, Exchange & Refund Policy available on the website.

Eligibility may depend on the product category, reason for return or exchange, condition of the product and time elapsed since delivery.

Nothing in our policies is intended to exclude or restrict rights or remedies available to customers under applicable Indian consumer law.

12. CANCELLATIONS

Customers may request cancellation in accordance with the Cancellation Policy available on the website.

Cancellation eligibility may depend on whether an order has already been processed or dispatched.

Where an eligible prepaid order is cancelled, the applicable refund will be processed in accordance with our Refund Policy.

13. CUSTOMER ACCOUNTS

Customers may be required to provide a mobile number and other information to create or access an account.

Customers are responsible for providing accurate information and maintaining control over their accounts and authentication credentials.

Customers must not impersonate another person, create accounts for fraudulent purposes or otherwise misuse the website.

14. OTP & MOBILE VERIFICATION

Kicks Aura may use OTP-based authentication to verify customers' mobile numbers.

OTP services may be provided through third-party authentication providers.

Customers must never share their OTP with anyone claiming to require it for account verification, refunds, order cancellations or customer support.

15. ACCEPTABLE USE

Customers must not use Kicks Aura to:

• Commit fraud or unlawful activities
• Interfere with the security or operation of the website
• Attempt unauthorised access to accounts or systems
• Submit deliberately false information
• Abuse promotional programmes
• Place fraudulent orders
• Distribute malicious software
• Interfere with the website's normal operation

Kicks Aura may restrict access to users engaging in fraudulent or unlawful activity, subject to applicable law.

16. INTELLECTUAL PROPERTY

The Kicks Aura name, original logo, website design, original photographs, graphics, written content and other materials created and owned by Kicks Aura may be protected under applicable intellectual-property laws.

Such materials may not be reproduced or commercially exploited without permission except where permitted by law.

Third-party brand names, logos and trademarks remain the intellectual property of their respective owners.

17. PRIVACY

Personal information collected through the website is handled in accordance with the Kicks Aura Privacy Policy.

Information may be processed for purposes including account authentication, order processing, payment facilitation, delivery, customer support, fraud prevention and compliance with legal obligations.

18. THIRD-PARTY SERVICES

Kicks Aura may use third-party service providers for functions including payment processing, OTP verification, hosting, analytics, customer communication and logistics.

The availability and operation of independent third-party services may be subject to their respective terms and policies.

19. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, Kicks Aura will not be liable for indirect, incidental or consequential losses arising solely from circumstances outside its reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms restricts customers' statutory rights under applicable Indian consumer-protection laws.

20. INDEMNITY

To the extent permitted by applicable law, users agree to be responsible for losses or claims arising from their unlawful use of the website, fraudulent activity, violation of these Terms or infringement of another person's rights.

21. GOVERNING LAW

These Terms are governed by the laws of India.

Any dispute relating to Kicks Aura, the website, products or services will be handled in accordance with applicable Indian law.

Nothing in this section prevents a consumer from exercising jurisdictional or other rights available under applicable consumer-protection law.

22. FORCE MAJEURE

Kicks Aura will not be responsible for delays or failures caused by events reasonably outside its control, including natural disasters, severe weather, governmental restrictions, strikes, transportation disruptions, telecommunications failures or major courier-network disruptions, subject to applicable law.

23. CHANGES TO THESE TERMS

Kicks Aura may update these Terms from time to time to reflect changes to its services, business practices or legal requirements.

The latest version will be displayed on the website with an updated effective or “Last Updated” date.

24. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

25. CONTACT & GRIEVANCES

For questions, complaints, order assistance or grievances relating to Kicks Aura, customers may contact us through the contact information provided on the website.

We aim to address customer complaints and grievances in accordance with applicable Indian law.

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By accessing Kicks Aura or placing an order through the website, you acknowledge that you have read and understood these Terms & Conditions.